Professional Experience
What did I do in my Professional Carrer?
PRODUCT MANAGER
T-MOBILE(Contract)
June 2025 - Current
PROJECT MANAGEMENT INTERN
PRESCOTT PHARMA
May 2024 - August 2024
RESUME
Currently creating a data-driven product strategy, using predictive modeling and real-time analytics to inform feature roadmaps, mitigate risk, and enable rapid iteration contributing to increased customer satisfaction and sustained business growth.
Utilizing the deep database expertise teams to conduct exploratory data analysis, uncover critical business insights, pinpoint data discrepancies, and develop actionable solutions that optimized operational workflows and enhance data integrity across T-Mobile’s product portfolio
TD BANK CANADA - CUSTOMER ENGAGEMENT
Led cross-functional teams in designing and launching a customer-centric banking product on the investment segment, leveraging analytics and customer insights to enhance engagement across digital and physical channels by 26%.
Developed and iterated customer journey maps, combining behavioral analytics and direct feedback to identify key friction points and implement solutions that improved satisfaction by about 24% and retention rates of 18%.
Launched targeted product engagement programs, including digital onboarding optimization and remote deposit enhancements, driving measurable increases in online transactions and customer loyalty.
Utilized advanced analytics tools to track user behavior, identify drop-off points, and implement product changes that improved user retention by 15% and streamlined multi-channel experiences.
NATONAL GRID UK - infrastRucture management
Orchestrated a multi-year infrastructure transformation initiative, elevating system uptime to an industry-leading 99.99% while enabling National Grid UK to increase real-time energy distribution capacity by 20%; these efforts ensured uninterrupted service for millions of end-users and bolstered national energy reliability.
Drove dramatic efficiency gains by deploying automated cloud provisioning and predictive analytics solutions; streamlined infrastructure deployment timelines by 50%, delivered annual operational savings of £1.2M, and empowered teams to proactively resolve 85% of infrastructure risks, significantly strengthening business continuity and risk management.
Pioneered the development and launch of customer-driven infrastructure resilience features, translating user feedback into three major enhancements that minimized outages and elevated stakeholder satisfaction scores by 30%; played a crucial role in aligning product innovation with the evolving needs of both customers and regulatory requirements.
LONDON STOCK EXCHANGE - DATA ANALYSIS
Conducted deep-dive user analysis for market data platforms supporting 400,000+ global users, leveraging behavioral trends and client feedback to deliver features that elevated user satisfaction and increased engagement by 18%.
Collaborated with cross-functional teams (including business consultants and solution architects) to integrate advanced data analytics and workflow solutions; enabled instant access to high-quality market insights through robust APIs and cloud deployments, streamlining client operations for 40,000+ financial customers.
Piloted Agile product management practices and championed technical collaboration with partners like Microsoft, consolidating analytics services on secure cloud infrastructure and empowering teams to accelerate feature delivery cycles by 35%.
PROGRESSIVE - PRODUCT DEVELOPMENT
Achieved measurable results, driving Progressive’s mobile app downloads past 10million (increased 15%), earning top market ratings, significantly boosting user engagement and satisfaction metrics, and automating insurance workflows to realize substantial efficiency gains.
Delivered comprehensive mobile insurance functionality, including policy management, claims filing with integrated photo upload, real-time claim tracking, and roadside assistance services. Spearheaded the integration of usage-based insurance (Snapshot), empowering personalized discounts and customer engagement.
Led the deployment of a dynamic claims photo upload feature in the Progressive mobile app by analyzing over 100,000 user interactions and crash reports, collaborating with backend engineers to optimize API response times, and integrating automated image quality checks, resulting in a 22% reduction in claim submission errors and accelerating claims processing by 15%.
BNP PARIBAS - Technical PRODUCT DEVELOPMENT
Proactively managed technical debt by establishing clear prioritization frameworks to balance the delivery of new digital banking features against the ongoing maintenance and optimization of existing systems; consistently ensured platform reliability and performance while accelerating innovation cycles for BNP Paribas’ mobile and web platforms.
Assessed and responded to market risks by leveraging competitive intelligence and customer analytics to guide feature roadmaps—successfully delivered product pivots and rapid deployments when shifts in regulatory requirements or competitor offerings threatened market position, maintaining BNP Paribas's leadership in digital banking.
Instituted scrum product development practices that actively balanced speed and quality, incorporating risk assessment checkpoints at every release stage and facilitating rapid but controlled delivery of new capabilities, delivering measurable increases in customer satisfaction with minimized operational risk and technical debt accumulation.
HEWLETT PACKARD (HP) - BUSINESS MODEL DEVELOPMENT
Monetization Strategy - Evaluated and implemented optimal pricing models, including subscription, freemium, one-time purchase, and usage-based strategies based on customer segmentation and market trends. Leveraged tiered and usage-based pricing to align costs with customer value, facilitate rapid adoption, and maximize lifetime value.
Designed and executed a robust feature gating system, strategically allocating essential features to lower or free tiers and reserving advanced functionalities for paid plans. Regularly assessed customer usage data to refine tier boundaries, driving upsell opportunities while maintaining high satisfaction among both free and paid user segments
Balanced aggressive revenue strategies with user experience enhancements; applied A/B testing, feedback loops, and performance analytics to optimize monetization touchpoints (ads, paywalls, premium features) without alienating core users. Ensured that quality, usability, and transparency were upheld, resulting in higher retention and sustainable revenue growth
Designed and facilitated value stream mapping with IT and supply chain teams to visualize end-to-end medication fulfillment flows; these workshops uncovered six redundant approval steps, paving the way for streamlined workflow automation and a subsequent 31% reduction in order processing times.
Utilized technical project management tools (Jira, Confluence) for detailed requirements gathering, version tracking, and sprint planning; maintained traceability matrices and collaborated with pharmacists to ensure over 120 unique medication SKUs were correctly mapped in the system database.
Presented technical documentation, risk logs, and regular progress reports for project stakeholders and C-suite on a 1-1 basis, facilitating executive decision-making and rapid resource reallocation when project objectives shifted due to changing regulatory guidance or supplier delays.
Conducted post-project root cause analysis for all defects and late deliveries, organizing lessons-learned sessions with software and logistics teams; the resulting knowledge base improved defect resolution strategies for future IT projects.
Prepared executive-level project dashboards summarizing risk status, milestone progress, and operational benefits using Power BI, supporting data-driven decision-making for the IT steering committee and expediting budget approvals for further software rollouts.
ASSOCIATE PROFESSIONAL
DXC TECHNOLOGY
June 2021 - August 2023